FAQ's

See information about delivery and refunds here: Delivery & Returns
 

Can I amend my order after it has been placed?

We try to dispatch your order as quickly as possible, if you decide you want to amend your order please email us at support@lilyengland.com and we will try to accommodate where possible.

Please note: Lily England can only support orders placed for Lily England products. If you bought from a different company with a different name, you will need to contact that business or contact your bank as we cannot help with orders not from Lily England. 

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team. 

What do I do if my order is missing?

If you are in the UK and have not received your order within 7 working days of the date on which you ordered them then please notify us by email at support@lilyengland.com

 

How To Guide

Detangler

To Use:

  • Separate your hair into manageable sections and work on one section at a time
  • Detangle hair starting from the tip up to the root — not the other way around! This is the best way to avoid tugging at your strands which often leads to breakage. Just remember to be gentle and patient when faced with annoying tangles.
  • The best way to detangle very knotted hair is in the shower with your hair saturated in slippery conditioner. After leaving it to absorb for a few minutes gently brush through each section with your detangler for easy, breezy, pain‐free detangling.

To Clean:

  • Remove loose hair strands from teeth and rinse the brush with warm water. We recommend doing this once a week.
  • Squeeze a drop of shampoo onto the brush and rinse well with warm water. Ensure all dirt, lint and product buildup have been washed away.
  • Lay your brush on a towel and allow it to air dry.