Delivery & Returns
UK STANDARD DELIVERY - £3.95 (Free when you spend £40)
We aim to dispatch your products within 24 hours of your order. Orders are dispatched Monday-Friday. Delivery can take up to 5 working days from order.
As soon as your order has been dispatched you will receive a confirmation email outlining your order, tracking details will take up to 48 hours to appear.
If your parcel will not fit through the standard letterbox and no-one is available to accept your delivery, your parcel will be held at your local sorting office for collection. If in the event your parcel has failed to be collected, it will be returned to us and unfortunately there will be a further charge in order for us to ship the items to you again.
UK EXPRESS DELIVERY - £6.99 (Mainland only)
Expedited 1-2 working day delivery service.
Please note, Express delivery are only available for orders placed before 2pm Monday - Friday (not including bank holidays). Orders placed after 2pm will be shipped the following working day.
Lily England can deliver worldwide! Orders are tracked and dispatched Monday-Friday.
International Delivery Prices:
- Europe from £7.95
- USA & Canada from £5
- Worldwide from £9.95
International Delivery times:
- Western Europe: 5-12 working days
- Rest of Europe 7-20 working days
- USA: 5-15 working days
- Rest of the world: DHL 5-30 working days
Please note : In country customs may cause delays at any time.
CUSTOMS AND IMPORT CHARGES
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the customer. Unfortunately, we have no control of these charges, so suggest you check first what import charges may apply before ordering.
We hope that you love your new purchase, but if for some reason you wish to return your unused item it you can do so within 30 days of receipt for a full refund or exchange (please don't send anything back to us after this date as we will not be able to process it). Simply email us at firstname.lastname@example.org and we will send over full details about how to return. Once we have received you return, your refund will be processed within 7 working days. Please note that as a small business we are unable to cover the postage costs for any unwanted items. You can read more details about our delivery & returns here.